Not Receiving All Jot Form Entry Submissions

  • Shelley Cavanaugh
    Asked on August 20, 2019 at 12:41 PM

    Hi JotForm Support,


    ProctorFree has an active account with your company and forms are submitted by our clients via this link.


    What we're finding is that on occasion, not ALL forms are delivered to the ' success@proctorfree.com ' inbox as expected. There have been five or six instances of this throughout 2019, with July 1, 2019 being a recent example. On that date, Dr. Pamela Patterson [ pymeadows@ncwc.edu ] submitted four forms [and received four receipts of submission on her end], however, only three completed forms were received within the ' success@proctorfree.com ' inbox.


    As this is starting to become troublesome for us, can you please confirm if there is a way for us to view a list of all instances that a form is successfully submitted so that we can cross-check that with the actual forms that we receive in the ' success@proctorfree.com ' inbox?


    Additionally, did JotForm have any outages or email deliverability issues on July 1, 2019? Checking the JotForm Status page [ https://jotformstatus.com/ ], it does not appear that there have been any outages since 2018, but I want to be sure the data that I'm viewing is correct.


    If you have any other recommendations regarding next steps so that we can feel confident that we're actually receiving all forms, that would be very helpful.


    Very Respectfully,

    Shelley Cavanaugh

  • Augustine_O
    Replied on August 20, 2019 at 2:09 PM

    Hello Shelley, 

    I apologize for the inconveniences experienced. 

    You could consider following this guide to understand Why You are Not Receiving Email Notifications

    Also, you can view your form submissions by following this guide: How to View Form Submissionsand this guide for how to download your form submissions in PDF/CSV/Excel

    You may consider setting up alternatives to avoid future occurrences by looking at the Ways to Get Notified of New Submissions Aside from Email Notifications



    I hope these resources help. 

    Please, let us know whe you need anything else and we will be happy to help. 

    Thanks.