Account Suspended

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    Parth Parikh 
    Asked on August 20, 2019 at 01:02 PM

    Hello,


    Just found out that my account has been suspended? Can you help me with details?


    Parth

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    jherwin
    Answered on August 20, 2019 at 02:28 PM

    Upon review of your account, I found that it was suspended due to form: 92254309631152 requesting credit card information on plain field texts.
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    Due to our PCI certification, we are required to deny the collection of credit card details on regular forms.

    However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available in our platform in order to integrate into your forms. You still won't be able to collect credit card details directly though.

    If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization.

    We need to delete the guilty fields so we can re-activate your account. If that is okay with you, let us know so we can proceed.

  • Profile Image
    parikhparth
    Answered on August 20, 2019 at 03:43 PM
    Yes, Please delete the fields. I would love to look into payment
    authorization.
    ...
  • Profile Image
    Augustine_O
    Answered on August 20, 2019 at 04:15 PM

    Hello,

    Thanks for your response. 

    Please, note that the offending fields have been removed and your account has been reactivated. You can try logging back into your account. 

    You can consider following the guide below to know how to enable Payment Authorization

    https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization


    Please, let us know if you need anything else.

    Thanks.