I want different forms to go directly to its respective department email address. When I change the email, it reverts back. Why?

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    Asked on March 18, 2013 at 11:45 AM

    I would like individual forms to be emailed to their department. I have corrected the email Recipient on our Volunteer/get involved form serveral times. I go to Email Alert - Add New Email - Notification Email - Recipient Email and then I change it from info@adoptionstar.com to Kristin@adoptionstar.com. But when I send the test it goes right back to info@adoptionstar.com. And all the forms get sent to info@adoptionstar.com rather than Kristin@adoptionstar.com. Why won't the change stick?

    Thank You,

    Lesa Ferguson


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    Answered on March 18, 2013 at 11:59 AM


    Your procedure is correct but I would like to inform you that test email will only send email to the account's primary email address. If you want to test it please test it on preview.