-
GabrielAsked on August 20, 2019 at 2:24 PM
I'm trying to loggin with my account but there's a note of account suspended. Please, could someone help me? I use to have an important form but I do not have more access.
Thanks in advance -
Nik_CReplied on August 20, 2019 at 3:29 PM
Your account has been suspended because you used the logo:
Please provide the proof that you're eligible to use such logo in your forms so we can possibly restore your account.
Thank you!
-
GabrielReplied on August 20, 2019 at 3:55 PM
Thanks Nik for the information. But I can't even enter in my account to make that change.
How can I proof I'm eligible?
-
Nik_CReplied on August 20, 2019 at 4:00 PM
You're using Greening islands logo, but your account is under Gmail email, if you're eligible you should use a corporate email address.
If not, all logos will have to be removed from your forms.
-
GabrielReplied on August 21, 2019 at 6:09 PM
Hi Nik, I undestand that. I'm the marketing coordinator of the Greening the Islands and I've created the form using Gmail by a mistake. The problem is that I can't even access the form, not even access my account. When I try to login a message of "Login failed - SUSPENDED" popup. How can I access my Form if I can't access my account?
-
Girish JotForm SupportReplied on August 21, 2019 at 7:29 PM
We have activated your account. Please change your email address to your corporate email, else the account could get suspended again.