Account suspended

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    Gabriel  
    Asked on August 20, 2019 at 02:24 PM

    I'm trying to loggin with my account but there's a note of account suspended. Please, could someone help me? I use to have an important form but I do not have more access.
    Thanks in advance

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    Nik_C
    Answered on August 20, 2019 at 03:29 PM

    Your account has been suspended because you used the logo:

    1566329333Screen Shot 2019-08-20 at 9.28

    Please provide the proof that you're eligible to use such logo in your forms so we can possibly restore your account.

    Thank you!

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    Gabriel  
    Answered on August 20, 2019 at 03:55 PM

    Thanks Nik for the information. But I can't even enter in my account to make that change.

    How can I proof I'm eligible?

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    Nik_C
    Answered on August 20, 2019 at 04:00 PM

    You're using Greening islands logo, but your account is under Gmail email, if you're eligible you should use a corporate email address.

    If not, all logos will have to be removed from your forms.

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    Gabriel 
    Answered on August 21, 2019 at 06:09 PM

     Hi Nik, I undestand that. I'm the marketing coordinator of the Greening the Islands and I've created the form using Gmail by a mistake. The problem is that I can't even access the form, not even access my account. When I try to login a message of "Login failed - SUSPENDED" popup. How can I access my Form if I can't access my account?

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    gerardw
    Answered on August 21, 2019 at 07:29 PM

    We have activated your account. Please change your email address to your corporate email, else the account could get suspended again.