Why was my account suspended?

  • Profile Image
    Andreaz Glasgow 
    Asked on August 20, 2019 at 02:24 PM

    Good Day,


    I am emailing to figure why my account has been suspended. Could you please help.


    Regards,


    Andreaz Glasgow 

  • Profile Image
    VincentJay
    Answered on August 20, 2019 at 03:35 PM

    I checked your account and the Travel Payment Authorization form is collecting sensitive information.

    Image #1:

    1566329580vs16.png

    Image #2

    1566329603vds3.png

    As per our terms of use, you're not allowed to collect sensitive information using JotForm. 

    We need to delete the form or the guilty fields if you want us to activate your account back to good status. 

    Let us know if that is okay with you.

  • Profile Image
    Andreazform
    Answered on August 20, 2019 at 04:43 PM
    Hey,
    I’m sorry about that. Yes, please delete guilty fields. I thought it was
    allowed cause someone I know has a website that does this. reinstatenow.com
    Thanks gain for the support!
    ...
  • Profile Image
    VincentJay
    Answered on August 20, 2019 at 05:38 PM

    Your account has been activated and it is now in good status.

    If you want to create a Payment Authorization form, please follow this guide: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization

    Let us know if you need further assistance.