Log in says failed-suspended even after resetting for globalchild

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    Diana Thibodeau-Hibner 
    Asked on August 20, 2019 at 04:11 PM
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    Augustine_O
    Answered on August 20, 2019 at 04:56 PM

    Hello, 

    We apologize for the inconveniences, but it appears that your account was suspended because it contains forms (IDs: 82252620124 and 82383003118) with fields meant to collect credit card details of respondents. This violates a section of our Terms of Use, quoted below:

     

    Phishing. You agree that Jotform, Inc. may terminate your Jotform Service immediately if a form's purpose is found to be deceptively obtaining, for example: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    Collecting Sensitive Information. You may not use the Jotform Service to collect certain types of sensitive information, including but not limited to, credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of Jotform, Inc. including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

    1566334288Desktop 2019-08-20 16-45-43.pn

    Should you have any need to collect payments from your respondents, you could consider using our payment integration apps. Here's more about our payment Integration systems. 

    Mastering Payment Form Integrations with Jotform

     

    To reactivate your account and continued usage of our services, we will need to remove these defaulting fields which we can only do with your permission. Please, permit us to remove these fields so as to enable your account. 

    We look forward to your response.

    Thanks.

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    globalchild
    Answered on August 20, 2019 at 05:43 PM
    Yes please and how can I set up the form to accept credit card information as this is a registration form?
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    Mike
    Answered on August 20, 2019 at 07:03 PM

    We have deleted the credit card fields from your forms (IDs: 82252620124 and 82383003118) and reactivated your account.

    The collection of the credit card data is prohibited according to our Terms. The alternative that you may consider is payment integrations in authorization mode. For example, with Stripe integration in authorization mode you can collect valid credit card details (e.g. authorize $0.01 USD) and charge custom amount payments through your Stripe account later.

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    globalchild
    Answered on August 20, 2019 at 07:43 PM
    Hi Mike
    Where do I update my billing info as the credit card number has changed?  Thanks 
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    roneet
    Answered on August 20, 2019 at 09:19 PM

    To update the Credit Card information please check this guide:

    https://www.jotform.com/help/330-How-to-change-my-Payment-Method

    Thanks.