Form disabled?

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    NikolaiH
    Asked on March 18, 2013 at 12:38 PM

    Hello.

    I just got this email from you:

     

    Dear NikolaiH, 

    You have currently reached the limits of your account. Your forms are disabled now. 

     

    But the for wich is in use now is not a secure form and the limit should be 100.

     

    The for is this: http://form.jotformeu.com/form/30723005411336

     

    Best regards

     

    Nikolai

    nikolaihausammann@gmail.com

  • Profile Image
    jefreylandicho
    Answered on March 18, 2013 at 12:58 PM

    Thank you for using Jotform Support Forum.

    Switching from secured to a non-secured submission will not reactive your account. When you either reach or exceed your maximum submission limit for a non secured or secured submission for the month, your account will still be deactivated.

    To have your account reactivated again, you can either upgrade your free account to a paid plan to increase the number submission limit or wait for 30 days when submission limit gets resets automatically.

    If you need further assistance, please contact us again.