My conditional logic to hide fields does not work

  • Profile Image
    Asked on August 20, 2019 at 05:14 PM

    I have multiple sets of hidden values/conditions and when my client uses the form and answers one way (Account Type: Claim of Lien and Collections Account) the hidden values/conditions work correctly.  When they go back and use the form again but they answer the question differently (Account Type: Multiple Collections Accounts) the hidden values/conditions does not work and it shows the questions related to (Account Type: Claim of Lien and Collections Account).  

    Under Form Settings I have the Clear Hidden Field Values set to Don't Clear but it is.  

  • Profile Image
    Answered on August 20, 2019 at 06:39 PM

    Hi there,

    I don't think your problem is related to the Clear Hidden Field Values settings, but if you want to clear data when the user changes their selection in the form, you need to set this to Clear on Being Hidden.

    As for the conditional logic, you should prioritize the Show conditional logic. When the Show condition exists, the field on that logic will remain hidden until the condition is met. You do not need to configure HIDE in this case. 

    So, configure a condition to SHOW field(s) when Multiple Collections Accounts option is selected, and so on.