What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image


    Asked by sangeethamurthy on March 28, 2011 at 11:42 PM

    Why is hiding not working for my form ?




    SHOW My Products field.When "REQUEST" Equals To "REFILL"
    Also 1 more..
    SHOW MEDICATION- Please include medication, dose and pharmacy of choice field.When "REQUEST" Equals To "REFILL"
    SHOW DETAILS- Physican name, reason for referral field.When "REQUEST" Equals To "REFERRAL"
    SHOW DETAILS OF PAPERWORK- fax all forms to 8584805970 field.When "REQUEST" Equals To "FORM"
    HIDE INSURANCE field.When "REQUEST" Equals To "FORM"
    HIDE My Products field.When "REQUEST" Equals To "REFILL"
    Also 1 more..
    Page URL:

  • Profile Image

    Answered by sangeethamurthy on March 29, 2011 at 04:29 PM

    Hi Thanks 


    I tried that 


    but it didnt help

  • Profile Image
    JotForm Support

    Answered by NeilVicente on March 30, 2011 at 08:43 AM


    Sorry I accidentally deleted my previous answer, but anyway like I said, your My Products field will never show up to your users because it is only one product without any options.


    By the way, can you specify which other fields in your form does not hide according to conditions?