Google Sheets and Google Drive integration keeps on spinning

  • Profile Image
    SPC11300
    Asked on August 20, 2019 at 10:23 PM

    I have a form at this link: https://hipaa.jotform.com/92314727943159


    The 3rd party integration to Google Sheets and Google Drive don't seem to be working. When you click to

    authenticate, it just spins and spins and spins for over 5 minutes and nothing happens.


    Of note, we have a HIPAA compliant account.


    Thanks


    gml

  • Profile Image
    Vanessa_T
    Answered on August 21, 2019 at 01:16 AM

    Apologies for the inconvenience this has caused.

    I've tried to integrate both Google Drive and Google Sheets to a regular account as well as on a HIPAA account and was able to integrate and test it successfully.

    I have cleared your form cache in an attempt to fix. Can you also please try to clear your browser cache as well. Afterwards, please try to re-integrate Google Drive and Google Sheets into your form.

    Let us know how it goes.