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SPC11300Asked on August 20, 2019 at 10:23 PM
I have a form at this link: https://hipaa.jotform.com/92314727943159
The 3rd party integration to Google Sheets and Google Drive don't seem to be working. When you click to
authenticate, it just spins and spins and spins for over 5 minutes and nothing happens.
Of note, we have a HIPAA compliant account.
Thanks
gml
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Vanessa_TReplied on August 21, 2019 at 1:16 AM
Apologies for the inconvenience this has caused.
I've tried to integrate both Google Drive and Google Sheets to a regular account as well as on a HIPAA account and was able to integrate and test it successfully.
I have cleared your form cache in an attempt to fix. Can you also please try to clear your browser cache as well. Afterwards, please try to re-integrate Google Drive and Google Sheets into your form.
Let us know how it goes.