I can't downgrade to the starter plan...

  • Profile Image
    Asked on March 18, 2013 at 02:16 PM

    Hi there.

    I'm trying to downgrade to the Starter Plan, but I can't.  I see that many people have had this issue and have had to contact you directly to have this done.

    The reason I need to downgrade is that I no longer need to provide this service for my client, and only need it for my small business.

    I do have one question on the space on the Starter plan.  It is indicated as "0,1 GB" (with a comma.)  Is this actually ".1 GB" or "1 GB"?  This actually would make a difference as to whether or not I downgrade.

    If it is .1GB, please do not downgrade me yet--if it is 1GB, please do go ahead and downgrade me.

    Can you please assist?  Right now, I am paying monthly through my PayPal account.

    Just FYI: I have the same issue that the others have: both the "downgrade" and the "switch plan" areas are grayed out, and do not function.

    My user name is cheldear, and my email address associated with my account is chelle@michelledear.com.

    I do plan on upgrading again should my client need these services.  I promise!  Please don't hesitate to contact me should you  need additional information.

    Michelle Dear



  • Profile Image
    Answered on March 18, 2013 at 02:45 PM

    Hi Michelle,


    The upload space for Starter plan is .1 GB or 100 MB. 

    Please see this thread for downgrading.

    If you need more assistance please let us know.



  • Profile Image
    Answered on March 18, 2013 at 04:08 PM

    Hi Glenn.

    Thanks so much for your very quick reply.  And thank you for answering my question regarding the "0,1 GB" ambiguity.

    Interestingly, I had just done the steps for the PP solution!

    I have a feeling I will be upgrading back to the paid plan soon, but I need to downgrade for just a month or so.

    Again, thank you so much!

  • Profile Image
    Answered on March 18, 2013 at 05:14 PM

    I have cancelled and your account is now scheduled to downgrade on April 4

    Thank you for choosing Jotform!