How do I speak with someone via chat?

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    Melodee
    Asked on March 18, 2013 at 02:27 PM

    My form isn't on my site... so I think it'd be easier to chat about, but can't for the life of me find the "chat" button.

     

    Thanks for your help!

    -M

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    Welvin
    Answered on March 18, 2013 at 04:12 PM

    Hi Melodee,

    Our Chat Support is offline at the moment. We'll do our best to address you here.

    With regards to your issue, please share with us the webpage to where the form is embedded/placed so we can check. 

    I have cleared your forms cache, I hope this helps. Please kindly check.

     

    Thanks

  • Profile Image
    Melodee
    Answered on March 18, 2013 at 04:13 PM

    I'm having issues with the form inside of jotform.com. I haven't put it up on my webpage, yet. This is why I wanted someone to chat with so they can look inside my account.

    Problem #1) the font isn't showing up as black for the answer options (I've tried changing it a bunch of times to black) every time I look in preview-- I can't see the fonts! :(

    Problem #2) The background changed to purple (no idea why) and I've tried to change it to white (or gray even) and it won't let me. Still shows up purple. :(

    Here is the code: http://form.jotform.us/form/30763260488155

    Thank you for your quick help!!

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    Melodee
    Answered on March 18, 2013 at 04:35 PM

    It cut off my message in email. Please see it restated above. Thanks.

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    jefreylandicho
    Answered on March 18, 2013 at 06:33 PM

    Thank you for using Jotform Support Forum.

    In your Form Styles, I notice you have a css code that generates the purple background you are currently seeing in your form.

     

    <!--

    body {background-image:url(http://d2bm3ljpacyxu8.cloudfront.net/fit/1920x1920/www.frugaldivadesignz.biz/Banners/Purple%20Wallpaper-%20Wood-%20Frugal%20Diva%20Designz.png);}-->.form-line-active {background:white;color:#ff08a8;}

     

    Please remove/delete that CSS code that is show above to remove the purple background and add/inject the CSS code below to make your font selection color black.

    .form-radio-item label, .form-checkbox-item label, .form-grading-label, .form-header

    {color:#000 !important; }

     

    I created aa example clone form for your references which can be found on this link.

    If you need further assistance, please contact us again.

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    Melodee
    Answered on March 18, 2013 at 06:34 PM

    Woohoo!!!! YOU are a rockstar! Thank you so much! It is fixed!

    I just have ONE MORE question . . . can I change the color of the font in the header http://form.jotform.us/form/30763260488155 because black on black isn't going to work??

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    jefreylandicho
    Answered on March 18, 2013 at 08:31 PM

    Yes you could, please try adding either one of the code below

    #header_33.form-header { color:#fff !important; }

    or

    #header_33 { color:#fff !important; }

    This will turn the header color to white. For more additional color coding, click here.

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    Melodee
    Answered on March 18, 2013 at 08:32 PM

    Do you mind doing an actual screen shot? I'm visual like that... thanks!

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    Melodee
    Answered on March 18, 2013 at 09:27 PM

    I'm stuck! Where do I put it?

     

    Never mind,  I figured it out! It goes in the same place! Thanks again!

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    EltonCris
    Answered on March 19, 2013 at 01:04 AM

    Hi Melodee,

    Glad to hear you've figured it out. Cheers!

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    Melodee
    Answered on March 19, 2013 at 01:05 AM