I have the integration set up, why are my form submissions no longer coming to my google spreadsheet?

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    Asked on March 18, 2013 at 02:34 PM

    I set up the Integration feature to create a google spreadsheet with all of the submission info from my Jortform form.  It worked perfectly for the first 5 submissions (the first few weeks I had it up), but the last two submissions that came in last week did not go to my spreadsheet even though the integration info says it should still be working and the link goes to the right page.  Help?

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    Answered on March 18, 2013 at 03:02 PM

    @ oqilvienstitute

    I have cleared your form cache and did a test submission (formId=30274995518969). Can you please confirm if you see this submission in your google spreadsheet? Please let us know if the issue is with some other form and share the formID.

    Request you to temporarily set your google spreadsheet's permission to public so that we can get access to it and investigate further.




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    Answered on March 18, 2013 at 04:08 PM
    Hi Sidharth,
    Yes, I see your submission on my spreadsheet. Can you make sure the
    previous two submissions all get sent to the spreadsheet?
    Mark Finney
    Program Manager*
    [image: Ogilvie Institute for
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    Answered on March 18, 2013 at 05:05 PM

    Unfortunately, we can not push the previous entries to existing spreadhseet. However, you can remove the Google Spreadsheet integration from your form, and then add it back. It should create the new Google Spreadsheet with all the form entries.

    Please give it a try and let us know if you need any further assistance.