Jotform Mobile Forms: The content of the E-Signature widget can't be displayed on Jotform Mobile Forms.

  • Profile Image
    diana
    Asked on August 21, 2019 at 06:45 AM

    The user has reported that he/she can't display the signatures on Jotform Mobile Forms app.

     

    1- I have checked the user's form to investigate the issue.

    2- Signatures can be displayed on the web version.

     

    1566384177Screen Shot 2019-08-21 at 13.2

     

    3- Then, I have checked the submissions on the Jotform Mobile.

    4- Signatures can't be displayed on the Jotform Mobile.

     

    1566384323Screen Shot 2019-08-21 at 13.2

     

    5- I have checked the user's form, and the user uses the E-Signature Widget.

    6- I have cloned the form, and tested the issue. The issue can be replicated on the clone form, as well.

     

  • Profile Image
    cem
    Answered on August 21, 2019 at 10:18 AM

    Hey,

    This issue is related to 'Require log-in ti view uploaded files' setting being enabled on mobile. It will be fixed at version 1.7.4.

  • Profile Image
    diana
    Answered on August 23, 2019 at 10:06 AM

    Hi Cem,

    I have informed the user.

    Thanks for the update.