Why doesn't my form submit using this app?

  • yulina
    Asked on August 21, 2019 at 7:48 AM

    Hello! The button to upload files in the form ("53193721836964" https://m.21vek.by/get/form/?form=Service) does not work, when we access a web page through a mobile application (https://play.google.com/store/apps/details?id=com.twentyonevek). Can you help with it?

    Jotform Thread 1934621 Screenshot
    Page URL: https://m.21vek.by/get/form/?form=Service
  • Miles Jotform Support
    Replied on August 21, 2019 at 9:14 AM

    Hello there.

    We are sorry for the problem that you've faced. We have cloned your form to test the upload buttons, but the issue wasn't there. This might be an issue with the app that you're using the form with. Restarting the app or the smartphone may help. Kindly check if the problem is still there and get back to us.

    Thanks for reaching JotForm support.

  • yulina
    Replied on August 21, 2019 at 10:12 AM

    The problem is only on the mobile application, on the PC and in the mobile browser everything is in order, restarting the phone and the application did not help, we tried it from different phones.

  • zuritapia
    Replied on August 21, 2019 at 12:43 PM

    Hi @yulina!

    I assume you are assigning the form to users in where they can then fill out the form from their JotForm Mobile app, correct? If so, I was unable to replicate the issue, however, can you try to remove the widgets and adding them once more? 

    If possible can you provide us with a screenshot of the error you receive when trying to upload a file? 

    Guide: How-to-Post-Screenshots-to-Our-Support-Forum

  • yulina
    Replied on August 22, 2019 at 5:24 AM

    The form is intended for users who fill it out on the site through a PC, mobile browser or through our mobile application (which displays the pages of the mobile version of our site).

    The problem is observed only when using the form through our mobile application (https://play.google.com/store/apps/details?id=com.twentyonevek).

    Actual result

    When you click on the download button for files from our mobile application, nothing happens at all, there are no error messages.

    Expected Result

    When you click on the file download button, a dialog box opens, through which the user selects the files to download.

    P.S.

    Recreating fields and widgets did not help.

  • roneet
    Replied on August 22, 2019 at 7:38 AM

    Let me install the app and test your Form. I'll get back to you.

    Thanks.

  • roneet
    Replied on August 23, 2019 at 10:45 PM

    I tried downloading the app but it seems this is restricted to some countries only. It is not available at my end.

    Since you have embedded the Form in your custom app so there might be a Javascript conflict between your Form and app. How have you embedded the Form in the app?

    You can also use our JotForm mobile app.

    Install the JotForm mobile Forms app on your phone in the App Store or Google Play. Next, make the Form submissions.

    https://play.google.com/store/apps/details?id=com.jotform.v2&hl=en
    https://apps.apple.com/us/app/jotform-mobile-forms/id1391524277

    Guide: https://www.jotform.com/products/mobile-forms/

    Let us know if you have further questions.

    Thanks.