How to save a client returned form as a PDF?

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    camilleW
    Asked on August 21, 2019 at 12:03 PM

    Hello, I'm trying to save a client-returned form as a pdf but I can't do so directly.  Nothing happens when I click on the "pdf" option.  


    Thank you.


    Camille


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    Kiran
    Answered on August 21, 2019 at 01:57 PM

    I am not sure if I understand your query correctly. Do you mean to try downloading a PDF document for the submission received? If so, please let us know the form and the submission that you are trying to download the PDF report. Also, let us know how you are trying to download the PDF report so that we can check and assist you further.

    We will wait for your response. Thank you! 

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    camilleW
    Answered on August 21, 2019 at 02:43 PM
    If I go to Jotform submissions and then on Pre-consultation Canine
    Behavioral History Form, I have the option to save as a pdf file, print,
    reply, or forward. If I select "pdf", it doesn't do anything. It doesn't
    open/save as a pdf.
    Camille Ward, M.S., M.S., Ph.D., CAAB
    Board-Certified Applied Animal Behaviorist
    *About Dogs LLC *
    Ann Arbor, MI
    [image: cloudHQ]

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    Kiran
    Answered on August 21, 2019 at 04:05 PM

    I have tried clearing the form caches and it seems that resolved the issue. I am able to see that Download PDF is working normally in the submissions view. If the issue still persists, could you try using the PDF editor for the form and try downloading the PDF report? 

    https://www.jotform.com/pdf-editor/71674144858163

    Please get back to us if you need any further assistance. We will be happy to help.