I cannot connect Square or Paypal in my form

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    Asked on August 21, 2019 at 12:36 PM

    I cannot find any article on the failure to connect to payment system. I must not be using the right key words.  Anyway, any new forms I create fail to connect to Square or to PayPal. I even cloned an existing form, but when I try to use the form, I get a message about the token. 

    What am I doing wrong?

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    Answered on August 21, 2019 at 02:10 PM


    This is your last form ID https://www.jotform.com/92318199096165. You have Paypal Checkout in the form, but it is not yet connected to any Paypal account. For Paypal Checkout, the following guide will help:


    When it is not connected, you'll get the Token message. 

    Note that once your Paypal account is connected, you should see the button turned into Blue with text that says Connected as Admin. See below image: 

    I hope that helps. Please let us know if you need further help.