I have changed the email address I want notifications to go to, but when I do a test email it goes to the old address.

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    barbreichow
    Asked on March 18, 2013 at 05:01 PM

    Please help me fix a problem with the notification email address.

    I am just building my form and it isn't embedded in my website yet. I have changed the email address, and it shows up correctly in the bottom right position of the notification box. But when I click to send a test email, it goes to the email address that was previously there.

    I am creating this form for a friend's company, and I want the notification to go to her email address. But it keeps going to mine. Is that because all emails have to go to the email listed on the Jot Form account?

    I hope you can fix this for me!

    Thank you,

    Barb

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    ardy0689
    Answered on March 18, 2013 at 05:12 PM

    Hello Barb,

    Thanks for posting your concerns here. Let me explain what "Test E-mail" button actually does. This button is only useful to test your formattings and to see your email template or message template on actual form. However this is not useful to test notifications or to test different email recipients. Using this button will only send to your account/profile email address. That is why you are receiving the old one because it sends to your account email address not to your notification's recipient.

    To test email recipients for notifications please fill in your forms and do an actual submission.

    Please refer to this guide for further information:

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent

    Thanks