Notification rules not being updated in form

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    dimplee004
    Asked on August 21, 2019 at 05:32 PM

    I've updated the e-mail notification rules for my form, but Jotform is still sending out e-mail notifications according to it's previous settings. Specifically, I've changed the recipients of the notification for the "Artwork Request" e-mail, but it's still going to old recipients that I've removed from the recipient list. Any help would be appreciated!


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    Mike_G
    Answered on August 21, 2019 at 07:24 PM

    If you are trying to change the email recipient in the email notification settings

    1566429453zt19_16_16.png

    but there is a condition associated with that email notification

    1566429674zt19_20_05.png

    It will still be sent to the email address set in the condition if the condition is met.

    I would suggest that you change the email recipient in the condition instead of the email recipient in the email notification settings for your form.

    If you have other questions or concerns, please do not hesitate to let us know.