Show Text element based on the selected product in a payment field

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    Asked on August 21, 2019 at 06:53 PM

    Hi guys,

    I have almost completed the design of a customer service agreement. It is great thanks to Jotform!

    There are a couple fields I need address before I complete the form and I am stuck.

    We have 3 product packages which I have listed in checkbox format. These products integrate with GoCardless so this is the only way I can display them. 

    For each package there are different inclusions. I need to find a way that when the customer clicks the package, the details for the product automatically appear in the next field or the likes.

    Eg. They select our Standard Alarm Monitoring package. In the product list the price is show and there is a round checkbox.

    In the details box we need to outline what the product is. ie. Installation fee, payment period etc.  

    See the attached screenshot. I have manually entered in the "Details" but this section will need to change according to customer selection of packages.

    Appreciate your guidance re which widget to use or how to do this.

    Thanks so much


  • Profile Image
    Answered on August 21, 2019 at 08:06 PM

    You can create "Details" for each product you have in the GoCardless payment field using the Text element.


    After that, create a condition that will show a particular "Details" based on the product selected in the payment field.


    You may also refer to this guide for more information on how you can create the conditions — How-to-Show-or-Hide-Fields-Base-on-User-s-Answer

    If you have other questions or concerns, please do not hesitate to let us know.

  • Profile Image
    Answered on August 22, 2019 at 04:43 AM
    Thank you so much this is very helpful and I have successfully added the
    I have another question however.
    Our customers will pay a quarterly fee based on the product selected above.
    However, there will be a one off installation fee.
    How do you suggest we do this?
    I see that the product list only enables a single choice. Also, they are
    all linked to a direct debit platform.
    Your help would be much appreciated once again

  • Profile Image
    Answered on August 22, 2019 at 06:11 AM

    I have moved your new concern to a new thread considering it is about another topic.

    Here's the link to the new thread —

    We will be responding to that thread shortly.