Unable to access the attachments

  • mrsfoxdude
    Asked on August 21, 2019 at 8:43 PM

    My form allows the user to attached an approval document (pdf, msg, gif etc.), but when they submit the form and we receive it and click on the attachment, JotForm's error page comes up:  Whoops! Unfortunately, the page you were looking for could not be found. It may be temporarily unavailable, moved or no longer exists. Please check your spelling and retry.

    How do I fix that?

    Page URL: https://www.jotform.com/uploads/mrsfoxdude/91951005511852/4422434563244686668/CAT%20485-DigIO-Tabcorp-Mobile%20team%20extension%20v32.msg
  • roneet
    Replied on August 21, 2019 at 9:44 PM

    On checking the link, I was able to successfully download the images. May we know how are you opening the attachment? Is it via email or the submission page?

    Please be noted since you enabled these privacy settings so you can only access these documents while you are logged in to your account.

    1566438113privacy%20settings Screenshot 10

    Are you unable to access the image from the submission page as well?

    Looking forward to your response.

    Thanks.

  • mrsfoxdude
    Replied on August 22, 2019 at 4:43 AM
    Hi,
    I didn’t realise you had to be logged in to download the attachments or about my privacy settings. I’ve change the privacy settings and everything’s working as it should.
    Thank you in advance for your assistance.
    Regards
    Nina
    NINA SPROULE
    DIVISIONAL COORDINATOR
    T +61 7 3624 9744
    E nina.sproule@tattsgroup.com
    Tabcorp Holdings Ltd
    Level 8, Ann Street
    Brisbane QLD 4000
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