Unable to access the attachments

  • Profile Image
    Asked on August 21, 2019 at 08:43 PM

    My form allows the user to attached an approval document (pdf, msg, gif etc.), but when they submit the form and we receive it and click on the attachment, Jotform's error page comes up:  Whoops! Unfortunately, the page you were looking for could not be found. It may be temporarily unavailable, moved or no longer exists. Please check your spelling and retry.

    How do I fix that?

  • Profile Image
    Answered on August 21, 2019 at 09:44 PM

    On checking the link, I was able to successfully download the images. May we know how are you opening the attachment? Is it via email or the submission page?

    Please be noted since you enabled these privacy settings so you can only access these documents while you are logged in to your account.


    Are you unable to access the image from the submission page as well?

    Looking forward to your response.


  • Profile Image
    Answered on August 22, 2019 at 04:43 AM
    I didn’t realise you had to be logged in to download the attachments or about my privacy settings. I’ve change the privacy settings and everything’s working as it should.
    Thank you in advance for your assistance.
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