- ish12345Asked on March 18, 2013 at 07:23 PM
Yesterday, my account was suspended becuase the system had automatically detected my account was used for phishing. I emailed JotForm and had my account unsuspended, along with some guidelines to prevent it from happening again. I was told that the guilty forms were also deleted.
Now, I still cannot access my account! I emailed somebody yesterday about not being able to access my account after it has been "unsuspended", and still today have not received a response.
Please re activate my account so I can take my forms elsewhere. This has been a major headache, as a large portion of work I do relies on JotForm.
- JotForm SupportEltonCrisAnswered on March 18, 2013 at 10:38 PM
When I checked your account ish12345, it has been sorted already. Do you have any other accounts with JotForm for us to check?
We'll await your reply here. Thanks!
- ish12345Answered on March 18, 2013 at 11:42 PM
I'm sorry, the account was firstname.lastname@example.org. Thank you.
- JotForm SupportEltonCrisAnswered on March 19, 2013 at 12:13 AM
I have now fixed it for you. You should be able to login by now. Sorry about that.
By the way, this maybe the cause of the suspension: http://www.jotform.us/form/30747235331146
Can you please explain the purpose of that form? It looks extremely suspicious. Thanks!
- ish12345Answered on March 19, 2013 at 12:39 AM
Yes, it was so our players could view their athletic ratings for our team, for example enter asosa and you can see the ratings for that player.
- JotForm SupportEltonCrisAnswered on March 19, 2013 at 12:49 AM
Great, I was also able to verify it's functionality here. Nicely done.
Everything should be fine now. All your forms has been white listed.
Thanks and apologies for the inconveniences caused.