Subscription with one-off installation fee

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    Asked on August 22, 2019 at 06:04 AM
    Our customers will pay a quarterly fee based on the product selected above.
    However, there will be a one off installation fee.
    How do you suggest we do this?
    I see that the product list only enables a single choice. Also, they are
    all linked to a direct debit platform.
    Your help would be much appreciated once again
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    Answered on August 22, 2019 at 06:51 AM

    It is not possible to select multiple subscriptions in a payment field. When respondents of your form select a subscription and submit the form, they will be taken to the GoCardless' Mandate Creation page.

    As for your concern, it appears that the GoCardless integration does not allow "Trial Period" or does not limit "Number of Payments".

    However, there are other payment processing apps that offer these features. 


    I suggest that you check the other payment processing apps that we have available to see which one will suit your needs.

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    Answered on August 22, 2019 at 07:48 AM

    Thank you for your answer. We have chosen GoCardless for the reason that it integrates with our accounting software Xero.

    If I change the payment processing app, it will not link to our accounts.

    I initially thought I would select another payment app, but it seems that I can only select one?

    Any ideas?


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    Answered on August 22, 2019 at 09:23 AM

    You may only choose 1 payment integration per form.

    If you wish to change payment integration, you would have to delete your current payment field.

    You may also create a multi-payment form however, you would have to use three forms and an Iframe widget.

    Kindly check this guide:

    If you have further questions, let us know.

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    Answered on August 22, 2019 at 07:43 PM
    Thank you for this information.
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    Answered on August 26, 2019 at 08:43 PM
    Hi team,
    I have another question regarding payments.
    Our form is divided in two parts - the first section is for the customer to
    complete, the second is for our technician to complete.
    We need to get the customer to insert payment details before the technician
    proceeds to the installation.
    The only way I can see to sign the customer to direct debit through
    GoCardless is when the customer clicks "submit".
    If I place the submit button in the payment section, the form is deemed
    complete and we cannot carry on inserting details.
    We have multiple technicians and an admin team.
    So ideally, the form needs to be able to achieve the following:
    1. Someone in the office is able to start filling out customer details
    and save the partially completed form
    2. The customer is then able to continue filling out the same form
    3. The customer needs to insert payment details and then we need to
    continue completing the form
    4. A technician can also pick up the same form and complete it
    Can you please help?
    Thanks in advance

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    Answered on August 26, 2019 at 09:58 PM

    Hi Janine,

    Since that's a different question, we will answer it to a separate thread here We will be on this thread shortly.