Broken Links and Error 404 Message

  • Kthigpen0219
    Asked on August 22, 2019 at 7:13 AM

    Hi,


    I created a jotform entitled Memes. When I export the form and attempt to access via the hyperlink I receive an "Unable to Open...Error 404" message. 

    When I copy the link manually and input the url into Chrome browser, only then am I able to download the image. 

    Additionally, my graphic artist, is unable to perform the above. He is in India and no matter which browser he utilizes, Firefox, Safari, or Chrome, he is unable to open the links.

    Can you support me?

    Thanks,

    Kennette

    Jotform Thread 1936281 Screenshot
  • Richie JotForm Support
    Replied on August 22, 2019 at 8:36 AM

    We do apologize for the inconvenience.

    Can you please share a download URL so that we can test it out? I have set the thread to private, only you and the support team can view this thread.

    I have checked your account privacy and it seems you have set to let anyone view the link.


    Looking forward for your response.