PDF template changes after a few days

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    EliaCure
    Asked on August 22, 2019 at 08:12 AM

    Hello,

    we have a multilingual form (French / Dutch) with a PDF template in French and in Dutch. We have translated and adapted the Dutch template.
    We now notice that a part of the PDF template disappears after a few days without editing this template.

    Our form is:https://form.jotformeu.com/92311967617362

    The dutch pdf template is: https://eu.jotform.com/pdf-editor/1092312878517060

    All these fields were added and labels translated. Yesterday it was ok but today this part was gone.

    1566476697pdf.JPG

     

    Thank you in advance

    Regards

    Dirk

    https://form.jotformeu.com/92311967617362All

  • Profile Image
    Jed_C
    Answered on August 22, 2019 at 09:57 AM

    We apologize for the inconvenience.

    You've mentioned that it was working yesterday so I assumed that you have a copy of the PDF with those missing fields? Do you have a sample PDF attachments where it shows those fields marked in your screenshot that went missing?

    Looking forward for your response.