My form is saying it's "currently unaavailable"

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    selahntx
    Asked on August 22, 2019 at 05:50 PM

    I am using Jotform for a registration form for a group, but everyone is getting an error message when they try to go to the registration form: "This form is currently unavailable."  I checked my account details, and we're well under our limit.  

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    Augustine_O
    Answered on August 22, 2019 at 06:57 PM

    Hello, 

    I apologize for the inconvenience. I just checked and it seems your form (ID 62256191857160) is disabled. 

    To Enable it and allow respondents to continue using the form, you can visit the My Form page (your Jotform homepage) when logged in on your account. Select the said form, click the MORE button at the right end. On the dropdown, click ENABLE and your form will be live again. 

    See image below: 

    1566514577Desktop 2019-08-22 18-54-20.pn

    I hope this helps. 

    Please, let us know if you need anything else.

    Thanks.

  • Profile Image
    selahntx
    Answered on August 22, 2019 at 10:22 PM

    Hi.  Thank you for your response.  I followed the instructions, but unfortunately "Enable" was not an option, (see attached screen shot).  Thank you for your continued help.


    1566526870JotForm.jpg

  • Profile Image
    selahntx
    Answered on August 22, 2019 at 10:25 PM

    Also, for reference, I have attached a screen shot of the error message (which also includes the url at the top).  


    1566527067Jotform - unavailable.jpg

  • Profile Image
    Augustine_O
    Answered on August 22, 2019 at 11:05 PM

    Hello again, 

    I have, from our end, helped you to enable the form (ID:62256191857160 and title: 2018-2019 Membership Application) and the URL provided above (https://form.jotform.com/62256191857160) is now available. 

    Kindly check the link again and let us know if the issue persists at your end.

    Thanks. 

  • Profile Image
    selahntx
    Answered on August 23, 2019 at 10:35 AM

    It's working now - thank you!  Have a great weekend! :-)