Excel & CSV Report: Format for data in full name, address and payment fields has changed.

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    oaservicework
    Asked on August 22, 2019 at 06:29 PM

    When I downloaded my submissions today, both in Excel and as CSV, there were extra columns, which I've not authorized. 

    It is heading each name and address column with "Name>>", followed by the column title,  which it hasn't done before. 

    It has added: Prefix, Suffix, Middle name, and the same for info on contact people - "Contact Name>>" for Prefix, suffix, middle name. These all have Name>> in the title.  Same thing for all of the address fields: "Address>>"

    It has also combined the payment segments into one field: registration choice, which is what I want, plus Transaction ID and Payer Info, which were separate columns. 


    And, this support page only lets me upload one screenshot. I have 2 to send!

    Screenshot
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    Kevin_G
    Answered on August 22, 2019 at 08:16 PM

    I have been testing this on my end and noticed the data is separated in cells, this happens for the full name, address and the payment field; however, upon checking your form I can see what you're reporting. 

    Unfortunately, there is no way for us to change how the data is downloaded on the Excel report so we will need to escalate this to our second level. 

    We will keep you updated via this thread.