Why is the e-mail notification not working?

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    VillaVallon
    Asked on March 19, 2013 at 07:11 AM

    Hi,

    I recently noticed, that the e-mail notification does not work properly. There are no e-mails coming in ones a form is filled in.

    Thank you for your response.

    Roger

  • Profile Image
    jefreylandicho
    Answered on March 19, 2013 at 07:21 AM

    It seems your email address was listed in our bounce listing with the following reason:

    Reason(s) : 5.3.0 - Other mail system problem 550-'An address in this message (at jotfo= rmeu . com) is listed on shdbl.fwd.spamrl.com. Please organise removal and = retry.'

    I have removed it from our bounce listing and you should be able to receive email notification again.

    To prevent from happening again, I would advise whitelisting Jotmail Ip Addresses or by following the guide on How to prevent email notification from not being received.

    If the issue still persist, please contact us again.