Problems with download of data

  • Profile Image
    peno.qhse
    Asked on August 23, 2019 at 07:43 AM

    Hi

    When trying to download registered data in JotForm-form Sikker jobb Analyse, pushing Download all-button to excel, I, after a while, receive this message: 404 Not Found (S3): /jufs/peno.qhse/31641875447865/exports/Sikker_jobb_analyse2019-08-23_07_41_08.xlsx

    Can you please help / advice what to do?

    Regards

    Edvin Lia 

  • Profile Image
    Richie_P
    Answered on August 23, 2019 at 08:00 AM

    We have tested to download your form submission as excel and it seems to be working correctly at our end.

    May we know if you're using https://eu.jotform.com when you log-in to your account?

    Can you please try to use another web browser when trying to log-in to your account?

    Let us know if the issue still remains.