Billing Concern: Payment Issue

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    svobo
    Asked on March 19, 2013 at 09:12 AM

    Hello , 

     

    I would like to use your service but fastspring has canceled my subscription and I can't pay for the next month and I don't even know how to change it...? Please could you help me pay for the service

    Regards 

    Tomasz 

  • Profile Image
    KadeJM
    Answered on March 19, 2013 at 09:44 AM

    Hi Tomasz, I took a look at what happened and our system is showing that for some reason your card failed when it attempted to automatically charge you for your recurring service at 6:48am this morning. Because of this it scheduled you to be downgraded tomarrow. I've manually downgraded you back to the Starter/Free Plan so now all you will need to do is simply upgrade again and enter in your new payment details to get your Premium Plan back. 

    Please let us know if you have any further problems or questions.