I set up a coupon for comp tickets to an event, and it wouldn't let people register without credit card information stilll.

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    Cattfoundation
    Asked on August 23, 2019 at 09:57 AM

    I set up a coupon for comp tickets to an event, and it wouldn't let people register without credit card information still.


    This meant I had to make the payment field not mandatory, and now I have people registering without paying. How do i fix this?

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    aliemir
    Answered on August 23, 2019 at 11:03 AM

    You can handle this situation by setting some conditions. If you add the "Single Choice" field to your form as shown below, ask him/her whether s/he wants to pay or not

    1- Add a "Single Choice" field to your form

    1566570500Screen Shot 2019-08-23 at 17.2

    2- Ask him/her whether s/he wants to pay or not

    1566570574Screen Shot 2019-08-23 at 17.2

    3- Create a condition like below

    1566570622Screen Shot 2019-08-23 at 17.3

    By doing this, visitors can fill out the form whether they want to pay or not and you make also "payment" field mandatory for visitors who wish to pay. I did this with cloning your form, If you don't know how to clone form, you can visit this guide ;

    https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL 

    Cloned form URL ; 

    https://form.jotform.com/92344452085962

    If you want further information, feel free to let us know.