Form Templates: Lime Contact Us Form' template not displaying the icons

  • Profile Image
    Rosales_Ray
    Asked on August 23, 2019 at 11:54 AM

    I noticed that the Form Icons (Name, Email, Phone) are Not showing Up on my Form.

    Unlike they show on your Website Template Sample "Lime Contact Us Form"

    How do I get them to Display?

    Please advise.

    Thanks

  • Profile Image
    denis_calin
    Answered on August 23, 2019 at 12:48 PM

    Hi Ray!

    Could you please let us know which icons you are referring to? It appears that the placeholder text is being displayed correctly on both of your forms. This is the way your form is displayed when I view it in Preview mode:

    1566578822Screen Shot 2019-08-23 at 9.45

    If you are referring to something else, please let us know and we would be glad to help.

  • Profile Image
    Rosales_Ray
    Answered on August 23, 2019 at 12:51 PM

    Attached is the way it should look with the Icons on the Left side of the Text....
    1566579074Screen Shot 2019-08-23 at 11.5

  • Profile Image
    Richie_P
    Answered on August 23, 2019 at 01:23 PM

    Can you please make sure that the icon image URL is working correctly?

    Tried checking but it returned an error using the image link.

    Please give it a try and let us know how it goes.

  • Profile Image
    Rosales_Ray
    Answered on August 23, 2019 at 01:33 PM

    Correct, I’m trying to figure out why the Jotform template images are missing.

    This is not my Form it is from Jotform Templates. 

    How can we fix this?

  • Profile Image
    Rosales_Ray
    Answered on August 23, 2019 at 01:43 PM
    Attached is the way it should look with the Icons on the Left side of the
    Text....
    [image: Screen Shot 2019-08-23 at 11.52.45 AM.png]
    Best Regards,
    Ray Rosales
    Marketing Director
    ...
  • Profile Image
    Kiran
    Answered on August 23, 2019 at 01:49 PM

    We are sorry for the inconvenience this may have caused. As I check the template, it looks like that the URL for the images are broken and so they are not being displayed on the form. I am forwarding the issue to our backend team to check this further. If there is any news in this regard, you'll be updated here. Meanwhile, we request you to use a different template that may be close to this template.

    Thanks!