How to delete user uploaded photos without losing submission?

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    Asked on August 23, 2019 at 11:57 AM

    I have a warranty form which allows users to upload photos of the product. The photos are attached to the notification email.

    Once we have confirmed receipt of the photos via email, we do not need to keep them on the Jotform server any longer. However, there is still value in having the form data logged in Submissions.

    How can I clear the photos without having to delete the submissions? I am concerned about exceeding my bronze plan storage limits.

  • Profile Image
    Answered on August 23, 2019 at 12:55 PM

    To free up the space on your account that the uploads took, you need to delete the submission.

    However, as a workaround, you can edit the submission and replace the uploaded file with a blank image with only 1KB size.