Embedded form is not redirecting after submission.

  • virtualgoldmine
    Asked on August 23, 2019 at 12:34 PM

    Greetings!

    Submit button & redirect works in test environment BUT not on actual website.

    Please advise.



    Page URL: https://wanderinstar.com/contact.htm
  • AndrewHag
    Replied on August 23, 2019 at 1:02 PM

    Could you please re-embed the form using the iFrame code below?

    <iframe id="JotFormIFrame-92344517515154" title="Wanderin' Star Contact" onDISABLEDload="window.parent.scrollTo(0,0)" allowtransparency="true" allowfullscreen="true" allow="geolocation; microphone; camera" src="https://form.jotform.com/92344517515154" frameborder="0" style="width: 1px;min-width: 100%;height:569px;border:none;" scrolling="no"></iframe>

  • virtualgoldmine
    Replied on August 23, 2019 at 1:07 PM

    Done. And it now works... thank you

    Am I going to have same problem if I do these forms on other sites???

  • AndrewHag
    Replied on August 23, 2019 at 1:22 PM

    Normally, if you just use the iFrame code to embed the form then it should work without any issue. But, if you still face any issue even after embedding the form with iFrame code, please let us know so we can investigate further.

  • virtualgoldmine
    Replied on August 23, 2019 at 6:33 PM

    I did use the iFrame code on my next form, the snippet is WAYYYYY longer than the one you send me...  

    https://truthneedsproof.com/about.htm#Contact

    Can you tell me why???

  • Vanessa_T
    Replied on August 23, 2019 at 7:16 PM

    The iFrame given by my colleague is the main script that will embed the form to your site. Meanwhile, the iFrame embed code on your form builder has an additional script to adjust the size of the form depending on it's container.

    You may use either of the two, though it would be best to use the one on the builder for easier debugging by our deves should an issue occur on your embedded form.

    Getting-the-Form-iFrame-Code