Why is my fillable form uploading with the fields sideways ? Why are not all fields uploading ?

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    Asked on August 23, 2019 at 12:48 PM

    The fillable fields are uploading sideways. Not all the fillable fields transfer from Acrobat DC and when I add a new question/ answer field, it won't populate on the original form. These are insurance documents that cannot be altered so I cannot create a new form from scratch.

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    Answered on August 23, 2019 at 01:22 PM


    Unfortunately, the screenshot you have shared has not got through for some reason. As far as I understand, you have used our PDF Converter to upload a form. PDF Converter is a new product and it is still in beta phase, we are trying to improve it with insights of our users. 

    Would it be possible for you to send us a PDF form that you were uploading so we tried from our end? You can send it to support@jotform.com, but please add #1938214 to email subject. 

    If this would be acceptable, for now I can suggest to consider creating a fillable PDF form using our PDF editor: https://www.jotform.com/fillable-pdf-form-creator/