form still showing exceeded quota after submissions are deleted

  • wsstrucking
    Asked on August 23, 2019 at 6:12 PM

    I have deleted all the submissions, still its showing exceeded quota.


    Please check

  • AndrewHag
    Replied on August 23, 2019 at 6:39 PM

    I re-activated your account as the account is within the limits. 

    Let us know if you need any further assistance.

  • wsstrucking
    Replied on August 23, 2019 at 6:54 PM

    Its still not working. When I open the forms it says, No Quota

  • John Support Team Lead
    Replied on August 23, 2019 at 7:00 PM

    I have cleared the form caches of your account and was able to view the forms now.

    15666011431937189 6 Screenshot 10

    Please try accessing your forms again and let us know if you still encounter the said message. Also, you might be seeing a cached display. Please try clearing your browser's cache also.