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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    CONDITIONAL PROBLEM: Conditions to Redirect to Url is not working

    Asked by stuartcohen on March 19, 2013 at 11:34 AM

    see the order form on jamaicaforaday.com (buy now)

    the conditions on ALL my sites stopped working

    you go to a DEAD page or a default thank you page

    I am OUT Of business

     

    log in stuartcohen

     

    PLEASE HELP ME

    Page URL:
    http://www.jamaicaforaday.com/Buy_Sunset_Beach_Resort.html

    order form stopped working
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    Answered by glennlee on March 19, 2013 at 12:08 PM

    Hi,

    Can you please provide us the form url or the form title so we can investigate the issue. For the meantime, I cleared your form caches. Can you please check if that resolve the issue?

    Thanks

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    Answered by stuartcohen on March 19, 2013 at 12:26 PM
    Thank you kindly for your quick reply.
    Here is one URL:
    http://www.jamaicaforaday.com/Buy_Sunset_Beach_Resort.html
    I have two order forms, both have many conditions, which are still in place.
    To avert further disaster, if the conditions continue not to work, I put in a custom Thank You message instructing people to call me if they get this message rather than jump to my shopping cart.
    Please help, thank you
    Conditions are still not working
    Stuart
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    Answered by stuartcohen on March 19, 2013 at 12:41 PM
    Hello, conditions are still not working.
    Here is another URL:
    http://www.bahamasforaday.com/Nassau__Buy_Day_Pass_Now.html
    Stuart
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    JotForm Support

    Answered by KadeJM on March 19, 2013 at 01:55 PM

    Hello and we do apologize about this problem. I've taken a look at your form and from what I can tell so far it appears that we are having slight issues with the Conditional Logic for Redirection on your form since after testing them on a cloned version of your form it is not working like it is supposed to. I am going to go ahead and forward this to our development team to take a look at since I think it is something more technical and we will let you know as soon as it's been corrected.

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    Answered by stuartcohen on March 19, 2013 at 02:04 PM
    Thank you I am in a hold position
    Super critical at this time
    Thank you very kindly, I await further follow up!
    Stuart (631) 877-9080 (cel)
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    Answered by jeanettebmz on March 19, 2013 at 03:43 PM

    Our developers have informed to us that the issue is now resolved. We apologize for the inconvenienced this might have caused to you

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    Answered by stuartcohen on March 19, 2013 at 03:59 PM
    Yes, an order JUST came through
    Thank you
    Thank you
    Thank you!!!!!!!!!!!!!!!!!!!!!!!!
    MOST grateful for your prompt and caring assistance
    :)
    Stuart
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    Answered by jeanettebmz on March 19, 2013 at 04:05 PM

    Thank you SO very much for your kind words Stuart, this is what really makes us smile and to strive to the best of our abilities in our daily job tasks

    Cheers!

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    Answered by stuartcohen on April 05, 2013 at 04:06 PM
    Hi!
    Strange .. trying to save a form and got this odd pop up notice. Cannot save form with the changes. Please help?
    The security system for this website has been triggered because of a phrase or content in your submission. If you are reading this, you are most likely a human visitor trying to log in or post a comment that triggered the system.
    Never seen this before, can you help? I hope this is not on all my forms?
    Found this on: NEW Jamaica Group Name Form
    Thank you!
    Stuart
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    Answered by stuartcohen on April 05, 2013 at 04:08 PM
    OK danger indeed
    I am now prohibited from making any changes to my forms help help please, thank you
    Stuart
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    JotForm Support

    Answered by Welvin on April 05, 2013 at 05:20 PM

    Hi Stuart,

    Our site is protected by a service called Cloudflare. It looks like they started asking for a captcha from all users when you tried to edit forms. We are not sure why this happened but either they have fixed this problem or .

    You can edit your forms now. Sorry for the inconvenience.

    Thanks

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    Answered by stuartcohen on May 07, 2013 at 10:18 PM
    Hello, please help
    Notifications are NOT coming through
    I am unable to edit my forms
    I can log it, select a form then ask to edit
    but I get a blank screen
    please please can you help, thank you
    Stuart
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    Answered by jeanettebmz on May 07, 2013 at 11:23 PM

    Hello Stuart

    Can you please log out, clear your browser cache and log back in?

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    Answered by jeanettebmz on May 07, 2013 at 11:30 PM

    Also, can you please open a new thread about this problem?