NOW the logo at the top of the autoresponder is not showing in the emails.  Why??? Please help.

  • Profile Image
    bc4885
    Asked on August 24, 2019 at 01:11 PM

    NOW the logo at the top of the autoresponder is not showing in the emails.  Why???

    Please help.

  • Profile Image
    KrisLei
    Answered on August 24, 2019 at 01:38 PM

    Hello,

    I assumed that this is the form you are pertaining to, https://www.jotform.us/form/91325389376164. I cloned your form and ran a test on my end, but I was unable to replicate the issue on my end. I received the autoresponder email with your logo.

    1566668102testautoresponder.JPG

    If you are still experiencing the issue, kindly provide us a screenshot on what you are showing on your end to further assist you.

    The attached screenshot on an email is not supported on our support forum page. Please access this thread to post your screenshot.

    For your reference: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    We will wait for your response.