Form showing error message and how to undo revisions

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    cathy noe
    Asked on August 24, 2019 at 02:12 PM

    We are in the midst of registration... Please advise ASAP

    While attempting to add a payment option, I lost the whole box of payment options.  The "Undo" option disappeared before I could click on it.

    The uploaded screenshot is the resulting message after I attempted to rebuild the box.

    A timely response would be greatly appreciated!  If you could recover the form from yesterday, that would probably be the quickest solution.  I would also like customer support & explanation of how to UNDO before losing a form

    By phone would be preferable!  615-512-7182

    another email I will see sooner is cathynoe@comcast.net

    Thanks, Cathy Noe

  • Profile Image
    KrisLei
    Answered on August 24, 2019 at 04:36 PM

    Hello Cathy,

    Unfortunately, our platform doesn't support phone calls but we can assist you here on the forum page. Also, we are unable to view the screenshot attached on emails, please access this thread then follow this guide to post your screenshot: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum 

    Have you tried to check the 'Revision History' of your form on the form builder? To access this, click the "Last Edited" link located beneath the form title then it will show you the revision history tool on the right panel.

    1566678892revision history.JPG

    Here's a guide: https://www.jotform.com/help/294-How-to-View-Form-Revision-History

    I hope this helps, let us know if you need further assistance.