Conditional emails: unable to get submissions

  • Profile Image
    boldnewyork
    Asked on March 19, 2013 at 01:24 PM

    Not receiving emails after submissions. It's been working for months,

    so not sure what the issue is. Help!

     

  • Profile Image
    sidharth_kch
    Answered on March 19, 2013 at 01:39 PM

    @ boldnewyork

    I checked your account, and it seems all your email alert configuration are correct. I am escalating your issue to our development team for them to analyze your issue. 

    As soon as there are any updates from our development team, you will get a notification via this thread.

    Thanks,

    Sidharth

  • Profile Image
    jeanettebmz
    Answered on March 19, 2013 at 02:00 PM

    As a temporary workaround, please clone your form, that should resolve the issue

  • Profile Image
    jeanettebmz
    Answered on March 19, 2013 at 03:41 PM

    According to our developers, the issue has been now fixed

    Kind regards