Encryption issue

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    Asked on August 25, 2019 at 10:35 PM

    My forms works very well and I have no complaints with any of them. My issue at this moment is releasing the encryption so I can read the submission. I know that the system is supposed to ask me for my encryption key and then the submission will be unencrypted, however, that is not happening. I only get a choice to flush the encryption key which just erases my key but not decipher the encryption. I hope this can get rectified soon, as I will soon receive more submissions and I would like them encrypted for my clients privacy and safety.

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    Answered on August 26, 2019 at 01:30 AM

    Please note that the system will ask you to upload the private key only when a form is encrypted. I inspscted the Form Settings of your form and Encrypt Form Data is turned off. 


    You need to turn it on to decrypt your encrypted submissions. 

    More about encrypted forms, you can find inside of the following guide:

    Encrypted Forms and How to Use Them