Submission Date not showing the correct day

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    brosa
    Asked on August 25, 2019 at 10:46 PM

    Hello Jotform team,

    I hope this email finds you well.

    We have noticed that the Submission Date in the forms are not showing the correct date when the customers complete it. 

    For example, I have uploaded a screenshot of one of the forms, showing that it was submitted on Friday, 23 August 2019 11:29 PM, when in fact here in Melbourne Australia, it was submitted on Sat, 24 Aug, 14:29.

    How can this be sorted? It's crucial for us to have the correct date and time as we offer 48 hours to the customers to come back to us in case of any problem.

    I look forward to hearing from you.

    Best Regards,

    Alejandro

  • Profile Image
    BJoanna
    Answered on August 26, 2019 at 01:36 AM

    I checked and the Timezone of your account is set to EST. Please change it to Melbourne Timezone to resolve this issue.

    How to Change Submission Date to a Different Format and Timezone

  • Profile Image
    brosa
    Answered on August 26, 2019 at 07:52 AM

    Hello Joanna,

    Thank you for your answer, all changed!

    Thanks!