Login - AUTOSUSPENDED

  • Profile Image
    Alvis Tay 
    Asked on August 25, 2019 at 11:05 PM

    Hi I got an  Login failed - AUTOSUSPENDED message.  


    Could you advise please?

  • Profile Image
    BJoanna
    Answered on August 26, 2019 at 02:01 AM

    Your account is autosuspened by our Phishing system because your forms are used to collect passport number, which can be against our Terms of Use

    If you want to collect Passport number, you need to add Terms & Conditions and Signature widgets to your forms, for the users to confirm/allow/agree that you are collecting the information for a purpose. 

    Adding a License Agreement to a Form

    How to Add an E-Signature to Your Form

    Let us know if you agree with our Terms and we will activate your account so that you can add the mentioned widgets to your forms.