How to change encryption key file?

  • Profile Image
    Asked on August 26, 2019 at 03:45 AM

    Hi there,

    I want to view the old forms with the old keys. But I am not able to find the flush keys button even though I am in the inbox area. This is where it was before.

    Thank you,

  • Profile Image
    Answered on August 26, 2019 at 03:45 AM

    Do you mean to say that the encryption key file has changed and you need to access older submissions? 

    Please note that when you access submission of encrypted form, the key file is stored in browser storage. You need to delete the key file from browser storage which is different from browser cookies. The following guide should help you how to clear local browser cookies:

    Once this is done, you will be able to select another key file in form's submission page.

    Hope this helps.

    Do get back to us if you have any questions.