Submissions Not Going Through

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    uhmsa
    Asked on March 19, 2013 at 02:31 PM

    Many people have complained to me that some of our forms are giving them an error message and making them unable to submit payment. As a result, when I go and check under submissions there are many incomplete ones. Could you please help me resolve this issue ASAP because we are receiving donations and membership dues daily.

     

    Thank You

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    Welvin
    Answered on March 19, 2013 at 03:15 PM

    Hi,

    Would you mind asking them what error message they get? A screenshot is good. While we are investigating this one, I would suggest you to use another Payment Tool such Paypal.

     

    Thanks

  • Profile Image
    uhmsa
    Answered on March 19, 2013 at 03:38 PM

    The message they are getting is: “Your current payment method is not valid.  Please enter a new payment method to complete this purchase.”

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    jefreylandicho
    Answered on March 19, 2013 at 04:17 PM

    Are they using a debit or credit card?  The warning message 'Your current payment method is not valid. Please enter a new payment method to complete this purchase.' will appear if you are using a debit card outside USA using Google Checkout.