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Camilo RodriguezAsked on August 26, 2019 at 10:39 AM
Hi, recently I created my account and created a form, but now I can't access to the data. I restart the password but It didn't solve the problem.
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AndrewHagReplied on August 26, 2019 at 11:54 AM
Your account is suspended because of the phishing activity as you are collecting the ID Numbers in the form 92314767915667 without the required widgets.
You need to add Signature and Terms and Condition widgets to your form to collect any kind of ID Numbers.
Guide: How-to-Add-a-Widget-to-Your-Form
I re-activated your account. Please add the widgets mentioned above to avoid the automatic suspension of your account again.
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Camilo RodriguezReplied on August 26, 2019 at 12:43 PMPerfect! Thank you
Camilo Andr Rodruez Gez
Docente de Tiempo Completo.
Escuela y Departamento de Econom.
Universidad Sergio Arboleda
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Camilo RodriguezReplied on August 26, 2019 at 12:43 PMI have a question. Does this widgets has any specific requirements? For example, this form is for an event on Universidad Sergio Arboleda, and the ID is requiered to give access to the University for those who are not related with the institution. I added a disclaimer according to Colombian Laws and a Terms and Conditions Acceptance, but here in Colombia is not regular to use signatures for this forms, and many people left form if they have to do something different to type and click on terms.
Camilo Andr Rodruez Gez
Docente de Tiempo Completo.
Escuela y Departamento de Econom.
Universidad Sergio Arboleda
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David JotForm Support ManagerReplied on August 26, 2019 at 1:53 PM
There is no further requirement other than linking the URL of the web page where the terms and conditions are located. If you want to display them in the form, you could use the "Short Scrollable Terms" widget instead: https://widgets.jotform.com/widget/short_scrollable_terms
The signature is something that we require to make sure that the user agrees to provide the sensitive information, so the form does not get suspended by our phishing detector system.
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Camilo RodriguezReplied on August 26, 2019 at 2:43 PMThank you very much! It was very usefull!
Camilo Andr Rodruez Gez
Docente de Tiempo Completo.
Escuela y Departamento de Econom.
Universidad Sergio Arboleda
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