I cannot log into my account

  • Profile Image
    Barrett Whalen 
    Asked on August 26, 2019 at 11:20 AM
  • Profile Image
    Kevin_G
    Answered on August 26, 2019 at 12:34 PM

    Your account has been suspended due to the fields asking for driver's license and password, kindly note that you can ask for driver's license numbers as long as you have a signature and terms fields, this way your users agree to provide such information. 

    I noticed that you have already a signature field on your form, here is a widget that will help you adding the terms: 

    http://widgets.jotform.com/widget/short_scrollable_terms 

    Regarding the password field, unfortunately, it's not possible to ask for such information as it goes against our terms. In order to reactivate your account I went ahead and deleted the password field, please kindly check and let us know if you have questions.