Auto responder emails not being sent

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    tvlleaders
    Asked on August 26, 2019 at 12:00 PM

    One of our forms is no longer sending auto replies to the person submitting the form.  We have many forms being used and so far this is the only one with this problem, the submissions were being sent until about a week ago.  I have cleared the cache but still nothing.
    Any suggestions are appreciated.

    Thank you,
    Jennifer 

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    Richie_P
    Answered on August 26, 2019 at 12:56 PM

    We do apologize for the inconvenience.

    I have checked your form and it seems you're using conditions to send your autoresponder email.

    May we know which condition/email is not receiving the autoresponder email?

    I have set your thread to private.

    Looking forward for your response.

  • Profile Image
    tvlleaders
    Answered on August 28, 2019 at 05:38 PM

    Hey Richie,

    In just having you say that much about the conditions being set I was able to figure it out and set conditions for all of the options to "what kind of charge" and then also made that question required.

    Thanks so much for your help!!

    Jennifer

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    BDAVID
    Answered on August 28, 2019 at 06:34 PM

    Glad to know that you figured it out. Open a new forum thread if you need anything else, we will be glad to assist you.