Submission Inbox is not working, it won't load.

  • ccglass
    Asked on August 26, 2019 at 1:03 PM

    When I try to check my inbox, it crashes. It crashes with Chrome and with Microsoft Edge. Please see attached screenshot, if needed. Thank you.

    Jotform Thread 1940541 Screenshot
    Page URL: https://www.jotform.com/inbox/72215491167153
  • David JotForm Support Manager
    Replied on August 26, 2019 at 2:03 PM

    Your form is encrypted, does the issue happen after or before uploading the key to decrypt the data?

    1566842558loads Screenshot 10

  • ccglass
    Replied on August 26, 2019 at 2:27 PM

    This happens before on Chrome, and after on Microsoft Edge. Either way, I can't see my inbox.

  • John Support Team Lead
    Replied on August 26, 2019 at 3:25 PM

    If you have the private key file, please try clearing your browser's cache. After that, try accessing the link you provided:

    https://www.jotform.com/inbox/72215491167153

    It will then ask you to re-upload the private key to access the submission.

    Please try that and let us know how it goes.



  • ccglass
    Replied on August 26, 2019 at 6:28 PM

    yes. that worked. I had to wait about 15-20 minutes, kept telling Chrome to wait for the malfunctioning web page, but it worked. I didn't even have to update the key. Thank you.