My account is suspended

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    Shanaye Faison 
    Asked on August 26, 2019 at 03:03 PM

    My account is suspended and I'm not sure why it is. Please help. Thank you

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    zuritapia
    Answered on August 26, 2019 at 03:44 PM

     Hi Shanaye!

    Your account was suspended due to the copyright logo, on your form Carnival Inspiration Cruise - Memorial Day 2020 (Quad).

    In order to reactivate your account, the customer needs to send the following:

    1. The URL where your forms are used or embedded

    2. Your website or proof of affiliation to a legitimate institution.

    We also need you to change your registered email to a corporate one to avoid being flagged again by our phishing detector that can lead to account suspension.

    To our reviewers email (reviewers@jotform.com) with the subject:

    Thread#1940732